Support Center

Get Help Fast

Check an order, fix common delivery problems, or open a Discord ticket with the right details ready. Rewards are usually automatic, but delivery can take up to 48 hours.

Check OrderOpen Ticket
Server: play-holocraft.netStore: store.play-holocraft.netPayments: Stripe Checkout

Fastest Route

Discord Ticket

For missing purchases, failed checkout, bans, or account mistakes, open a ticket and include the details below so staff can verify it quickly.

  • Purchase ID from the success page or email.
  • Exact username and whether it was Java or Bedrock.
  • Package name and screenshot of the payment result.
Join DiscordOrder Status Page

Start Here

What do you need?

Pick the closest issue. Most store problems are username, edition, or pending delivery related.

Check a Purchase

Use your purchase ID to see payment and delivery status.

Check Status

Missing Reward

Make sure the username and Java/Bedrock edition match checkout exactly.

Fix Delivery

Card or Checkout Issue

Stripe handles the card screen. The store only starts delivery after a successful payment.

Payment Help

Ban or Rule Issue

Appeals and unban purchases must match the account being reviewed.

Open Appeal

Order Lookup

Check Delivery Status

Enter the purchase ID from the success page. This checks the store backend directly.

Recent IDs on this browser

Important: If Stripe charged you but the order cannot be found, open Discord support with the payment screenshot and the exact checkout username.

Missing Reward

Delivery Checklist

  • Wait a few minutes. Delivery is usually automatic, but it can take up to 48 hours.
  • Join the server once. Some rewards apply cleanly after the player has joined before.
  • Check edition. Java and Bedrock names can be different, so the checkout edition matters.
  • Check spelling. Staff need the exact name selected during checkout.
  • Subscription canceled or refunded? Stripe refund, dispute, or failed subscription events can revoke perks.

What to send staff

  • Purchase ID
  • Username and edition selected at checkout
  • Package bought
  • Screenshot of success, email, or Stripe receipt
  • What reward is missing
Open Ticket

Common Fixes

Quick Answers

Checkout says an error

Try again after checking your username, edition, and terms boxes. If it still fails, send the exact error to staff.

I bought for the wrong username

Open a Discord ticket before using the reward. Staff can review whether it can be corrected.

I paid but closed the success page

Use the Orders page or open a ticket with your Stripe receipt screenshot.

Can rewards change?

Yes. Store rewards, perk amounts, and included benefits may change at any time as listed in the Terms.

Can I refund?

Read the refund rules first. Refunds, disputes, cancellations, and failed subscription payments may remove rewards.

Useful Links

OrdersTermsRefundsSubscriptionsPrivacyDiscord